Cookies Policy

Introduction and scope

Casilando uses cookies and similar tracking technologies on its websites and mobile applications to provide, secure and improve the Services. This Cookie Policy applies to all visitors, registered players and other users of Casilando services unless a separate consent is provided.

What are cookies and tracking technologies?

Cookies are small text files stored on your device when you access the Services. We may also use related technologies such as local storage, device fingerprints and similar monitoring tools. These technologies enable the Services to recognise your device, remember your preferences and assist with security and analytics.

Types of cookies we use

  • Required cookies: essential for the operation of the Services. They enable core functions such as login, navigation, security checks and access to protected areas. These cookies may not be deactivated without impairing essential features. They typically expire at the end of your browser session or as defined in our systems.
  • Functional cookies: enable features you have requested, such as language and region settings, user interface preferences and authentication continuity. These cookies are persistent for up to 12–24 months unless you delete them earlier.
  • Performance and analytics cookies: collect information about how you use the Services (e.g., pages visited, time on site, error reports) to improve performance and reliability. Data is often aggregated or anonymised and is not used to identify you personally.
  • Advertising cookies: measure the effectiveness of content and advertising, support frequency capping and deliver more relevant promotions. These cookies are typically set by third‑party advertising partners and may be linked to other data collected across sites. They are subject to the partners’ privacy policies and you may opt out via browser controls or account preferences where available.

How we use cookies

  • To provide, operate and secure the Services, including authentication, payments processing and fraud prevention.
  • To understand how the Services are used and to diagnose issues (analytics and troubleshooting).
  • To personalise your experience in accordance with your preferences and consent.
  • To communicate marketing material where you have consented or opted in; you may withdraw consent at any time.

Consent and control

Where consent is required for non‑essential cookies, we will request it in a clear and unambiguous manner. You may manage cookie preferences in your Casilando account where available or disable cookies through your browser settings. Disabling certain cookies may impede the functionality of the Services, including sign‑in or transaction capabilities. You may also disable advertising cookies or opt out of targeted advertising through browser controls or our marketing preferences if available. We will not rely on consent for essential cookies; these cookies perform necessary functions for the Services.

Third‑party cookies and data sharing

We may allow third‑party service providers, including analytics and advertising partners, to set cookies on your device. These parties process data under their own privacy policies and contractual arrangements with Casilando. We do not sell personal information via cookies. Data collected by third parties may be transferred to jurisdictions outside your home country, subject to safeguards such as contractual clauses and applicable law.

International transfers

Cookie data and related processing may involve transfers to countries outside the European Economic Area. We implement appropriate safeguards and ensure compatible data protection standards through contractual mechanisms and regulatory compliance. Access by staff and service providers will be restricted to what is necessary to fulfil the purposes described in this policy.

Data retention

We retain information collected through cookies no longer than necessary to fulfil the purposes described in this policy. Session cookies expire at the end of your browser session. Persistent cookies may be retained for up to 24 months, after which they may be renewed or deleted at your request or by removing cookies from your browser.

Security

We implement reasonable security measures to protect cookie data, including access controls, encryption in transit and at rest where applicable, and regular audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may exercise rights under applicable law to access information about cookies processed on your device, request deletion of cookie data where applicable, and withdraw consent for non‑essential cookies. You may also manage cookies through your browser or contact Casilando support to adjust your cookie settings.

Changes to this policy

We may update this Cookie Policy from time to time. Substantial changes will be communicated through the Services or by other reasonable means. The date of the last revision will be shown at the top of the policy.

How to contact us

If you have questions about this policy or wish to exercise your rights, contact Casilando through the in‑site Help Center or the customer support channels available within your account. We will respond within a reasonable timeframe.