Faq

Getting started with Casilando

Ready to dive in? Create your Casilando account by clicking Sign Up and following the quick, friendly steps. The process is designed to be fast and easy so you can start playing sooner.

  • Sign up: provide the required details, choose a username and password. You may be asked to verify your email as part of the process.
  • Sign in and help: forgot your password? Click Forgot Password on the login page and follow the instructions, or contact support if you hit a snag.
  • Close your account: need a break? Our customer support team can assist with account closure—reach out and we’ll take care of it promptly.
  • Verification: as part of our Know Your Customer (KYC) process, you may be asked to provide identification (for example, a passport or driver’s license) and possibly additional documents. We handle your data securely and only to keep your account safe and compliant.

Deposits, withdrawals, and currencies

Funding your Casilando account is simple. Head to the Cashier, select your payment method, and follow the prompts to complete the transaction. Deposits are typically fast, letting you start playing quickly.

  • Accepted currencies: we support a range of currencies, including EUR, CAD, BRL, and more. Check the Cashier for the full list.
  • Deposit issues: if you encounter problems after signing up, our Customer Support team is ready to help you resolve them promptly.
  • Withdrawal methods: choose from bank transfers, e-wallets, or cards. Withdrawals are requested from the Withdrawal section in your account.
  • Processing times: typical withdrawals take 1–5 business days; e-wallet withdrawals can be faster.
  • Minimums and fees: there is a minimum withdrawal, and some providers may charge fees. Details are available in the terms and the Cashier.
  • Reversals: if you change your mind before processing starts, you may reverse a withdrawal from the Cashier.
  • Verification and security: you may be asked to complete verification to withdraw; additional documents may be requested as needed.
  • Demo mode: you can try games in demo money before playing with real funds; winnings in demo mode cannot be withdrawn and do not count toward wagering requirements.

Games, bonuses, and promotions

Explore Casilando’s diverse library, including slots, table games, video poker, and immersive live dealer titles. You can test games in demo mode before depositing.

  • Bonuses: claim bonuses by opting in during deposit and following the bonus terms. Wagering requirements vary by promotion and are outlined in the bonus terms.
  • Promotions: promotions include eligibility rules, wagering requirements, validity periods, and any game restrictions. Always review the terms before participating.
  • How to maximize bonuses: read the terms, meet the wagering requirements, and keep an eye on expiration dates to ensure you can withdraw any winnings.
  • Fair play: all games use certified RNGs and are regularly audited to ensure fair results.

Security, legality, and responsible gaming

Your safety matters. Casilando uses industry-standard security measures, including encryption, firewalls, and strict access controls to protect your personal and financial information.

  • Age and legality: ensure you are of legal gambling age in your jurisdiction and that online gambling is permitted where you play.
  • Responsible gaming: you can set deposit limits and choose self-exclusion if needed. We support safe, controlled play.
  • Privacy: your data is treated with care and protected in accordance with applicable laws and policies.
  • Support: for questions or help, reach out via live chat or email. Our team is available to assist around the clock.